Last Updated: [12/12/2025]

Thank you for shopping at NiceDukaan. We aim to provide high-quality products and a hassle-free experience.
If you are not fully satisfied with your purchase, please review our refund and return terms below.

1. Eligibility for Returns

We accept returns/refunds for the following reasons:

  • Wrong product received
  • Damaged product
  • Defective product
  • Missing items
  • Product not as described

To be eligible:

  • You must contact us within 48 hours of receiving the product
  • The product must be unused and in original condition
  • Photos/videos of the issue must be provided

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items
  • Items without original packaging
  • Final sale or clearance items
  • Personal use items (due to hygiene reasons)
  • Customized or special-order items

3. Refund Process

Once your request is approved, refunds are issued as:

  • Store credit
  • Replacement product
  • Refund to original payment method (based on eligibility)

Note: Refund may take 7–14 business days to reflect.

4. Return Shipping Costs

  • If the product is damaged or incorrect → NiceDukaan pays return shipping.
  • If the customer changes their mind → customer pays return shipping.

5. Order Cancellation

You may cancel your order within 12 hours of placing it.
Once the order is processed or shipped, cancellations are not possible.

6. Late or Missing Refunds

If you haven’t received your refund:

7. Contact for Returns

📧 support@nicedukaan.com

Please include:

  • Order Number
  • Full Name
  • Explanation + photos/video of the issue